Privacy Policy
Man with Van Swiss Cottage Privacy Policy
This Privacy Policy explains how Man with Van Swiss Cottage collects, uses, stores, and protects personal data of its customers and prospective customers. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and, where applicable, the EU General Data Protection Regulation. This Privacy Policy applies to all Man with Van Swiss Cottage customers and prospective customers in our service area.
Data Controller
Man with Van Swiss Cottage is the data controller responsible for the personal data processed in connection with our services. This means we determine the purposes and means of processing your personal data when you use our services, request a quote, or otherwise interact with us.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details. This includes your name, address, service address, billing address, and other contact details such as your preferred method of communication.
Service details. This includes information about the services you request or receive from us, such as collection and delivery addresses, preferred dates and times, access details, and any instructions you provide regarding the move or transport.
Transactional and billing information. This includes information relating to payments, invoices, and records of transactions for services provided by Man with Van Swiss Cottage.
Communication records. This includes records of communications you have with us, such as queries, quotes, bookings, feedback, and complaints, whether made by phone, online forms, or other communication channels.
Technical and usage information. Where applicable, we may collect limited technical information when you visit our online pages, such as the date and time of your visit and basic device information, to ensure the security and proper functioning of our website or online tools.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:
Performance of a contract. We process personal data to provide our services to you, to prepare and send quotes, to manage bookings, to carry out moves and transport, and to manage payments and billing.
Compliance with legal obligations. We may process personal data to comply with legal and regulatory obligations, such as tax and accounting requirements and responding to lawful requests from public authorities.
Legitimate interests. We may process personal data for our legitimate business interests, such as managing and improving our services, preventing fraud, ensuring the security of our operations, and handling customer queries and complaints. When we rely on legitimate interests, we balance those interests against your rights and freedoms and process personal data only where our interests are not overridden.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing communications where required by law. Where processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide moving and transport services, including arranging and performing collections and deliveries, handling bookings, and responding to your requests.
To issue quotes, manage enquiries, and communicate with you about potential or ongoing services.
To manage our relationship with you, including customer service, handling complaints, and maintaining accurate records.
To manage billing and payments, including issuing invoices, processing payments, and maintaining financial records for accounting and tax purposes.
To maintain the security and integrity of our operations, including protecting against fraud and unauthorised access.
To improve our services, including quality control, internal analysis, and staff training, to better understand and meet customer needs.
To comply with applicable laws, regulations, and legal processes.
Data Sharing and Processors
We do not sell your personal data. However, we may share personal data with selected third parties where necessary for the purposes outlined in this Privacy Policy and where permitted by law.
Service providers and processors. We may use third-party service providers to support our operations, such as payment processors, accounting and bookkeeping services, IT and cloud service providers, and customer communication tools. These parties act as data processors on our behalf and are only allowed to process personal data in accordance with our instructions and data protection laws.
Professional and legal advisers. Where necessary, we may share data with professional advisers such as accountants, auditors, or legal advisers for business management, compliance, or to establish, exercise, or defend legal claims.
Public authorities. We may disclose personal data to law enforcement agencies, regulators, or other public authorities where required by law or where necessary to protect our rights, property, or the safety of our staff, customers, or the public.
Any data sharing is carried out in line with legal requirements and with appropriate safeguards to protect your personal data.
International Data Transfers
Where we engage processors or service providers located outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. This may include using standard contractual clauses or relying on other legally recognised transfer mechanisms.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.
In general, we retain customer and service records for a period that allows us to meet our legal and tax obligations and to address any questions or complaints that may arise after services have been completed. When personal data is no longer needed, we will securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and service providers who need the information for legitimate business purposes and requiring them to handle the data securely and confidentially.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Man with Van Swiss Cottage customers and prospective customers in our service area, subject to legal limitations and exemptions. Your rights may include the following:
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to request that we correct or complete any inaccurate or incomplete personal data.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we are not required by law to retain it.
Right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, for example while we are verifying its accuracy or assessing an objection you have raised.
Right to object. You have the right to object to the processing of your personal data where we are relying on legitimate interests, including for certain types of direct marketing.
Right to data portability. In some situations, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing that took place before consent was withdrawn.
Exercising Your Rights and Contact
If you wish to exercise any of your rights or have questions about how Man with Van Swiss Cottage processes your personal data, you can contact us using the contact details provided on our main information materials or through the usual communication channels you use with us.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated. In the United Kingdom, the supervisory authority is the Information Commissioner's Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.
